Clean Out & Cash In
Together with ThredUp, we’re making it easy to give your quality preloved clothes the best possible chance at a second life. Let’s keep wearable garments where they belong—in use and out of landfill.
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How It Works
1
How to Participate?
You must use your employee email @nordstrom.com in order to Clean Out. If you don't have a nordstrom email address, request a clean out directly from Thredup.com.
2
Start Clean Out
Already have a Nordstrom x ThredUp Clean Out Kit? Activate it here or print a shipping label to use on any box.
3
Fill Any Box
Drop in quality pre-loved items from any brand and drop off at your local UPS.
4
Get Credit*
Earn payouts directly to your ThredUp account for eligible items that sell within the consignment window. Use earnings to shop ThredUp or cash out.
The Ultimate Reselling Guide
Must-read quality checklist
Please check every single item before packing!
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Ensure that you ONLY send clean and freshly laundered items
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Check hidden spots for wear and tear: behind the neck, under the arms, crotch area
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Remove all personal items from pockets and handbags
In-demand designer items that are in good but not excellent condition might be accepted, but they MUST be clean and freshly laundered
What we can’t resell
Quality is the #1 reason items are not accepted for resale.
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Items with wear and tear
No pilling, fading, shrinkage, stains, odors
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Damaged or altered items
No rips, holes, missing parts, broken zippers, altered hems, missing labels
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Banned categories
No men’s, PJs, intimates, jewelry, formal gowns, non-apparel items, counterfeit items
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Items that don’t have a size
Accessories are an exception, as are some highly sought-after brands like Lululemon
Payout Examples
For eligible brands, payouts are 3%-80% of the sell price. Some value brands are ineligible. See payout percentages.
| Brand | Estimated Earnings |
|---|---|
|
Old Navy Dress
|
$0
Why?
|
|
Gap Jeans 16% of sell price |
$3.52
|
|
J.Crew Sweater 21% of sell price |
$6.71
|
|
Reformation Dress 49% of sell price |
$40.34
|
|
Céline Bag 80% of sell price |
$332.79
|
FAQ
You can send in gently used women’s and kids’ clothing, handbags, shoes, and accessories from any brand.
All items should:
• Be clean.
• Have limited signs of wear, including pilling, fading and shrinkage.
• Have no damage, such as missing parts, rips, stains or odors.
• Have no alterations, including cut off labels or missing size information.
Please note: Only 50% of the items in the average Clean Out Kit meet ThredUp’s quality standards.
If you wish to have items returned, be sure to opt into "Return My Items" for an additional $10.99 prior to your items being processed.
The pricing of your listed items is based on various factors, including brand, style, condition, size, and overall salability. Some value brands are ineligible for a payout, but you can still feel good about sending them in. See a list of ineligible brands here.
Consignment payouts are calculated as a percentage of the final selling price of the item based on our payout structure (see table below).
You can view information regarding a specific Clean Out Kit and get updates here. We will also keep you updated every step of the way via email. You will receive notifications when we receive your clean out, when your items are processed, and when you receive credit.
Once your items have been processed, they will be listed on consignment for 30–45 days depending on the brand. Eligible items that sell within the consignment period earn a payout straight to your ThredUp account. These earnings can then be used to shop ThredUp or cashed out using your preferred method here.
View our complete FAQs or email us nordstrom@thredup.com
Ready to Clear the Closet Clutter?
Have questions? View our FAQs or email us at nordstrom@thredup.com
*Payouts for items you sell on ThredUp are deposited directly into your ThredUp account. Earnings may be used to shop on thredup.com or cashed out to your preferred payment method by visiting thredup.com/cleanout/cashout.