ThredUp Clean Out is a clothing consignment service, designed to make it easy and convenient for people to clean out their closets, earn some money, and do good by keeping clothing out of landfills. Each customer can fill a clean out kit with gently used women’s or kids’ clothing and send it to ThredUp for processing. ThredUp takes care of the rest: they inspect, photograph, list, and sell your items online. Eligible items that sell within the consignment period earn a payout straight to the customers ThredUp account. These earnings can then be used to shop ThredUp or cashed out using your preferred method here.

There are two ways to start your Clean Out: 

Option 1: Use a Clean Out Digital Label 

• Visit our Trade In Page to print out a digital UPS label for use on any box, envelope, or bag. 
• Attach the label to your own packaging and drop it off at UPS. 

Option 2: Already have a Clean Out Bag? 

• Visit our Trade In Page in order to activate.

Finding the bag number:
If you need help finding the bag number, here’s where to look:

• FedEx label: The bag number is located at the top of the label.
• UPS label: The bag number is found near the bottom, next to "Reference No. 1."

Please email us at nordstrom@thredup.com with your bag number or kit tracking number and we’ll activate the kit for you.

There's no charge for Clean Out Kits and they are free to return. If you would like items that don’t get listed returned to you, this can be done for a fee of $10.99 with Return Assurance. Please note: Return Assurance must be selected when you review your Clean Out Kit settings and before we process your items.

You can send in gently used women’s and kids’ clothing, handbags, shoes, and accessories from any brand.

All items should:
• Be clean.
• Have limited signs of wear, including pilling, fading and shrinkage.
• Have no damage, such as missing parts, rips, stains or odors.
•Have no alterations, including cut off labels or missing size information.

Please note: Only 50% of the items in the average Clean Out Kit meet ThredUp’s quality standards.

If you wish to have items returned, be sure to opt into "Return My Items" for an additional $10.99 prior to your items being processed.

The pricing of your listed items is based on various factors, including brand, style, condition, size, and overall salability. Some value brands are ineligible for a payout, but you can still feel good about sending them in. See a list of ineligible brands here.

Consignment payouts are calculated as a percentage of the final selling price of the item based on our payout structure (see table below).

Together with their partners, ThredUp is committed to returning as many items as possible back into the circular economy and keeping them out of landfill. Items that are still in good shape, but don’t meet ThredUp’s quality standards are evaluated for inclusion in ThredUp’s Rescues program. Items that don’t qualify for listing or Rescue Boxes are reused or responsibly recycled by ThredUp’s vetted network of textile recycling and reuse partners.

You can view information regarding a specific Clean Out Kit and get updates here. We will also keep you updated every step of the way via email. You will receive notifications when we receive your clean out, when your items are processed, and when you receive credit.

Once your items have been processed, they will be listed on consignment for 30–45 days depending on the brand. Eligible items that sell within the consignment period earn a payout straight to your ThredUp account. These earnings can then be used to shop ThredUp or cashed out using your preferred method here.

If you would like any of your items returned to you, please contact nordstrom@thredup.com and we can start the reclaim process. There is a small shipping fee for reclaimed items. Here’s how to get the most of your next Clean Out experience: Send in popular brands our thrifters know and love. Ensure items are in excellent condition. Only send clean and freshly laundered items. Don’t send items from our banned categories list.

Reach out to us at nordstrom@thredup.com. Please note that all Nordstrom x ThredUp clean out customer service questions will be handled via this email.

ThredUp is transforming resale with technology and a mission to inspire a new generation of consumers to think secondhand first. By making it easy to buy and sell secondhand, ThredUp has become one of the world’s largest resale platforms for women’s and kids’ apparel, shoes, and accessories.